Return Policy

The return policy applies to any airsoft guns made through our web shop. And you must notify our within 72 hours of receipt of the deliver for the return. We reserve the right to deny any request for returns made after 72 hours of delivery to your address.

The returned item from you must meet the requirements as below:

Returnable: All types of guns, including AEG and GBB

Not Returnable: Combat Gear, Accessories, Upgrade Parts and Magazines.

Firstly, all returned goods must be in perfect condition and with all original packaging, manuals and all other supplied accessories, any damage will be assessed by us and the amount of credit will be judged based on whether the returned items was used, missing parts or damaged.

Secondly, you will be responsible for paying the shipping charges for the returned products to us, a 20% restocking fee of the item price would be charged, and you will be credited with 80% of the original value the money will be credited to you once the package has been received by us.

How to Return

Before you return your items, you must contact cs@bunnyworkshop.com.hk including your invoice copy or order number and the reason of the return, our CS team will email you back with an approval for the return. The way your refund is processed depends on your original payment method. (Paypal or Wire Transfer)